Customer Service Representative/Dispatcher - Hill County

• - Spring Branch
• Hourly
• Full Time
• Medical, Dental, Vision, 401K, PTO, EAP

CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER – Spicewood

Tex-Mix Concrete is a family owned and operated company that has been competitive in the ready-mix industry for over 20 years. We supply ready-mix concrete for residential, commercial, industrial and government projects in Austin, San Antonio, and surrounding communities.

The Position
• Is providing a high level of customer service while maintaining a positive attitude important to you?
• Do you like working in a team environment? Are you easy to work with?
• Are you a strong communicator that can handle a high volume of phone calls?
• Are you highly motivated and willing to learn?
• Are you confident in your computer skills and ability to work with multiple computer programs?
• Can you remain calm and solution driven in stressful, demanding situations?
• Are you detail oriented?

If all the above appeal to you, Tex-Mix Concrete is seeking a Customer Service Representative (CSR) for New Braunfels and surrounding areas. The CSR manages order scheduling and entry, customer service, ready-mix driver scheduling, and the logistics to get ready mix loads to job sites. The position is highly involved, requires excellent communication skills, and the ability to multi-task. The CSR will often serve as the point of contact for the customer, plant personnel, drivers, sales, quality control, safety, and management.

Principle Accountabilities
• Responsible for scheduling and entering ready-mix concrete orders, delivery logistics, and handling customer relations.
• Expected to develop strong working relationships with cohorts and customers in order to ensure customer needs are addressed.
• Inputs orders with specific, accurate details using dispatching software.
• Strives to meet customer expectations and achieve highly positive customer satisfaction.
• Confers with logistic and plant personnel to establish delivery schedules according to factors such as plant capacities, distances to delivery site, and unloading times.
• Jointly coordinates with operations and sales to resolve problems and improve service.
• Assists with maintenance of logistics software and programs.
• Obtains and develops fundamental knowledge of ready-mix concrete.
• Data entry duties as assigned.
• Other duties as assigned.
Education
• High School Diploma or equivalent / GED required
• Bachelor's degree preferred
Required Skills & Experience
• Ready Mix experience highly desirable and preferred.
• Proficient in reading, writing, math and operational logic.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Ability to define complex problems, collect data, establish facts, draw valid conclusions and make quick, sound decisions in a high-pressure environment.
• Self-starter with a very high standard of expectation of himself/herself and those with who he/she works.
• Positive attitude toward other employees, customers and supervisors.
• Excellent work ethic - punctuality, accuracy and attendance.
• Bilingual (English and Spanish) is preferred, but not required.
• Geographic knowledge of San Antonio, Boerne, New Braunfels, San Marcos, and other areas in Bexar, Kendall, Comal, Guadalupe, and Hays Counties.
• Excellent PC skills required; previous experience with Command Alkon and Verifi systems, Microsoft Word and Excel, as well as Google Sheets a plus.
• Ready mix batch plant operator and/or driver experience a plus.
• Must be able to work a flexible schedule, occasionally requiring early morning or late night phone calls and some Saturdays.
The Location
New Braunfels, TX
Why Should You Apply?
• Home at nights; 10.5-hour shifts starting between 5:00 AM and 7:00 AM and ending between 4:00 PM and 6:00 PM.
• 5-day work week (Saturday's rotated with other dispatchers).
• Great pay; $16.00 - $18.00 per hour depending on experience.
• 52.5 hours per week providing consistent overtime opportunity.
• Paid weekly.
• Excellent benefits.
• Quarterly Bonus.
• A culture that values opportunity for growth, development, and internal promotion.
• People who love puzzles and are attentive to details will do especially well in this position! If you are adaptable and want to learn, Tex-Mix Concrete will teach you!